Last updated: June 2026
Who We Are
When you trust us with your trip, you also trust us with your information. We believe both deserve the same level of care.
Wild Papagayo ("we", "us", "our") is a Costa Rica-based tourism company offering private tours, airport transfers, and naturalist guide services. Our primary communication channels are WhatsApp (+506 8856-6325) and email (info@wildpapagayo.com). Our website is located at https://wildpapagayo.com.
Information We Collect
We collect the following types of personal information when you contact or book with us:
We do not use tracking cookies, analytics platforms, or advertising pixels on this website.
How We Use It
Your personal information is used exclusively to:
- Confirm and manage your booking
- Coordinate pickups, tours and guide assignments
- Send service confirmations and logistical updates
- Process payments and issue refunds when applicable
- Respond to inquiries and provide customer support
We do not use your information for marketing without your explicit consent. If you subscribe to our newsletter, you may unsubscribe at any time by replying "unsubscribe" to any communication.
WhatsApp Communications
Our primary communication channel is WhatsApp. When you message us, your phone number and conversation history are stored within the WhatsApp platform, which has its own privacy policy (managed by Meta). We do not share your WhatsApp number with third parties.
Data Sharing
We NEVER sell, rent, or trade your personal information.
We may share limited information only with:
- Guides and drivers: Your name, pickup time and location — only what is necessary to deliver your service
- Partner operators: If your booking involves a third-party tour operator, only the details necessary for that activity are shared
- Legal authorities: If required by Costa Rican law
Data Retention
Communication records on WhatsApp are retained per WhatsApp's own data policies. You may request deletion of your personal data at any time by contacting us directly.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of newsletter communications at any time
To exercise any of these rights, contact us at info@wildpapagayo.com or via WhatsApp at +506 8856-6325.
Security
We take reasonable precautions to protect your information. We encourage you to contact us only through our official channels.
Although no online communication is completely secure, we continuously follow industry best practices to protect your information.
External Links
Our website may contain links to third-party sites (e.g., Google Maps, national park websites). We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects when changes were last made. Continued use of our services after an update constitutes acceptance of the revised policy.
Frequently Asked Questions
Do you share my phone number?
No. Your WhatsApp number is used only for communication related to your booking and is never shared with third parties for marketing or any other purpose.
Do you store my credit card?
No. We store only payment transaction references. Full card numbers are never saved in our systems.
Can I request deletion of my data?
Yes. Contact us at info@wildpapagayo.com or via WhatsApp and we will delete your personal information, subject to any legal retention requirements that may apply.
How do I unsubscribe from your newsletter?
Reply "unsubscribe" to any newsletter email or WhatsApp message and we will remove you from all marketing communications immediately.
Need Privacy Assistance?
Our team is happy to answer any questions about your personal information.
Contact Our Team