Last updated: September 2026
Before every journey, we believe you should know exactly what happens if your plans change. Here's everything you need to know — no fine print, no surprises.
Booking & Payment
| Payment | When |
|---|---|
| Booking deposit | 25% of the total confirms your booking |
| Final balance | The remaining 75%, due no later than 72 hours before your service begins |
| Bookings made within 72 hours | Full payment at the time of booking |
Card payments are processed securely through Compra Click (BAC), our standard electronic payment method. The price you see is the price you pay: we don't add a card surcharge. If we offer cash payment for a specific booking, we'll confirm it in writing.
Your booking is confirmed once you receive our written confirmation and the required payment has been received.
Cancellations & Refunds
These terms apply to tours, experiences and private transfers.
| Notice Given | What Happens |
|---|---|
| More than 72 hours before your service | You receive the refundable amount paid, less any applicable non-recoverable payment-processing costs when legally permitted (see Refund Costs below) |
| Within 72 hours of your service | Non-refundable* |
| No-show | Non-refundable* |
*Subject to any mandatory consumer rights under applicable Costa Rican law.
How to Cancel
All cancellations must be submitted in writing via WhatsApp (+506 8856-6325) or email ([email protected]). Verbal cancellations are not accepted. Your cancellation is confirmed only when you receive a written acknowledgment from Wild Papagayo.
Changes & Rescheduling
Cancellations by Wild Papagayo
If we have to cancel because of weather, national park closures, guide illness or other circumstances beyond our control, we'll first offer:
If we can't offer an alternative or a new date that you accept, you receive a 100% refund of the amount paid, and Wild Papagayo covers the processing fee and the refund cost.
Refund Costs
When you cancel voluntarily more than 72 hours before your service, we refund the refundable amount paid, less any applicable non-recoverable payment-processing costs when legally permitted. For international card payments processed through Compra Click (BAC), those costs are currently:
No other fee is deducted. If Costa Rican law requires a full refund, the law prevails.
Once an approved card refund has been submitted to the payment processor, processing by BAC currently takes approximately four days. The time required for the credit to appear on the guest's account may vary depending on the card issuer.
Weather & Safety
Costa Rica is a tropical country, and normal rain does not automatically qualify for a refund — most tours operate in light rain. If an activity can't operate safely, we will first try to reschedule, adjust the itinerary or offer a suitable alternative. If none of these is reasonably possible, the terms under "Cancellations by Wild Papagayo" and any applicable legal obligations apply.
Multi-Day Journeys & Special Services
Multi-day journeys, lodging packages and services with special commitments — for example hotel stays, prepaid entrance tickets, national park permits, private boat charters or supplier-operated activities — may have different deposits, payment deadlines, cancellation terms or non-refundable costs. When a service has different conditions, we'll tell you in writing before you pay.
Your Consumer Rights
Nothing in this policy limits any mandatory consumer rights under applicable Costa Rican law. Where a mandatory right of withdrawal, refund or return applies, it prevails over this policy.
Frequently Asked Questions
Can I reschedule instead of canceling?
Yes. If you contact us more than 72 hours before your service, we'll do our best to move your booking to a new date, subject to availability. Within 72 hours there is no automatic right to reschedule; any exceptional change is at our discretion and can't be used to avoid the cancellation terms.
Is the deposit refundable?
It depends on when you cancel. If you cancel more than 72 hours before your service, you receive the refundable amount paid, less any applicable non-recoverable payment-processing costs when legally permitted. Within 72 hours, payments are non-refundable, subject to any mandatory consumer rights.
What if my flight is delayed?
Contact us immediately via email or WhatsApp if your flight is delayed and you cannot make a confirmed pickup. We will accommodate you at no charge for the first 60 minutes of waiting. For longer delays, we'll work with you to adjust the plan rather than cancel.
Can someone else use my reservation?
Yes. If you can no longer travel, another person in your group may use your booking at no extra fee. Just let us know in advance so we can update the reservation details.
How are refunds issued?
Approved refunds are returned to the original payment method. Once an approved card refund has been submitted to the payment processor, processing by BAC currently takes approximately four days; the time for the credit to appear on your account depends on your card issuer. We'll notify you by WhatsApp once the refund has been submitted.
Need Personal Assistance?
Our travel concierge is available every day to help you with changes, cancellations or questions about your booking.
Chat with Our Concierge