Clear Terms.
Transparent Travel.

Last updated: June 2026

Your Agreement

By booking any tour, private transfer, guide service or journey offered by Wild Papagayo ("the Company"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not proceed with a booking.

Booking Confirmation

All bookings must be confirmed in writing via WhatsApp or email. A booking is considered confirmed only when the Company sends an explicit written confirmation and the agreed deposit or full payment has been received. Verbal agreements do not constitute a confirmed reservation.

Payments

Payment terms are agreed upon at the time of booking. The Company accepts bank transfer, PayPal, Zelle, and cash (USD or CRC). Full payment may be required in advance for some services, particularly during peak season. Prices quoted are in US Dollars unless stated otherwise.

Pricing

All prices are per person unless stated as a fixed group rate. Transfer prices may vary by pickup location. The Company reserves the right to adjust pricing due to significant fuel cost changes or currency fluctuations, with prior notice.

Cancellations & Refunds

Please refer to our Cancellation Policy for full details on cancellation deadlines and refund amounts. Cancellations must always be submitted in writing via WhatsApp or email to be valid.

Changes to Bookings

Requests to change tour dates, times or services are subject to availability and must be made at least 48 hours in advance. The Company will do its best to accommodate changes but cannot guarantee availability.

Weather & Unforeseen Events

Costa Rica's natural environment is subject to seasonal weather. The Company reserves the right to modify or cancel services due to severe weather, road closures, national park restrictions, or force majeure events beyond its control.

No refunds will be issued for weather events unless the service is entirely cancelled by the Company.

Liability

Wild Papagayo and its guides and drivers are not liable for:

• Personal injuries during activities voluntarily undertaken by the client
• Loss or damage to personal belongings
• Delays caused by road conditions, traffic, or third-party operators
• Health conditions not disclosed by the client prior to the activity

Clients participate in all activities at their own risk. It is the client's responsibility to have adequate travel and medical insurance.

Client Responsibilities

Clients are responsible for arriving at the designated pickup point on time. No refunds are issued for no-shows. Clients must disclose any relevant health conditions, dietary restrictions, or mobility limitations prior to the activity. The Company reserves the right to refuse service to clients whose behavior poses a risk to others.

Intellectual Property

All content on the Wild Papagayo website — including text, images, and itineraries — is the property of the Company and may not be reproduced without written permission.

Governing Law

These Terms and Conditions are governed by the laws of the Republic of Costa Rica. Any disputes shall be resolved under the jurisdiction of Costa Rican courts.